Enterprise-Grade Refund Resolution
support@resolveiqap.com
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Our support team resolves most queries within 2 business hours. Choose the channel that works best for you.

Support available Mon–Fri, 08:00–20:00 UTC
< 2 hrs Avg. Response
98.4% Resolution Rate
24 / 7 Agents Online
Fastest

Live Chat

Instant support

Chat directly with a support agent in real time. Available during business hours.

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Email

info@refundback.com

Send a detailed message and receive a response within 2 business hours.

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Urgent

Phone

Urgent issues

Speak directly with a specialist for urgent or complex refund issues.

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Help Centre

Self-service resources

Browse our FAQ, guides, and policy documentation to find answers instantly.

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ResolveIQ HQ London, United Kingdom
1 Canada Square, Canary Wharf, London E14 5AB
info@refundback.com
Mon–Fri 08:00–20:00 UTC
ResolveIQ HQ
Live Chat < 5 min
Email < 2 hrs
Phone Immediate
Common Questions

Quick Answers

Log in to your account and visit the Dashboard. Every request shows a live status timeline with SLA countdown. You also receive email and SMS notifications at each status change.

Live Chat is our fastest channel — agents typically respond within 5 minutes during business hours (Mon–Fri, 08:00–20:00 UTC). For out-of-hours urgent issues, email info@refundback.com.

Contact support as soon as possible with your request reference number. Requests can be amended while they are in "Submitted" or "Under Review" status. Once approved or rejected, amendments are no longer possible.

You can file one appeal within 14 days of the rejection. Go to your dashboard, open the rejected request, and click "Submit Appeal." You may attach additional evidence.

Once a refund is approved and the payment reversal is triggered, funds typically appear within 1–7 business days depending on your bank and payment provider. Debit cards are usually faster than credit cards.

More questions? Read our full policy →